Cancellation Policy

Effective Date: 15 August 2026

Website: ForestBazar.com

Business: Forest Bazar

Forest Bazar understands that customers may occasionally need to cancel an order. This Cancellation Policy explains when an order can be cancelled and the applicable conditions.

1. Cancellation Before Order Confirmation

Customers may request cancellation before Forest Bazar confirms the order.

If the order has not yet been confirmed or processed, Forest Bazar may cancel the order without applying a cancellation charge.

If payment has already been received, an eligible refund will be processed according to our Refund Policy.

2. Cancellation After Order Confirmation

Once an order has been confirmed, Forest Bazar may begin preparing, packaging, or arranging the product for delivery.

Customers may still request cancellation, but approval will depend on the order status.

For live plants and other time-sensitive products, cancellation may not be possible once preparation or dispatch has started.

3. Cancellation After Dispatch

Once an order has been handed over to a courier or delivery service, the order generally cannot be cancelled through the normal cancellation process.

If the customer refuses to accept a dispatched order, applicable delivery, return, or other costs may apply.

Any eligible refund will be processed according to the Refund Policy.

4. Cancellation of Live Plant Orders

Because plants are living products and require preparation, packaging, and timely dispatch, cancellation conditions may be stricter than for ordinary products.

After a live plant order has been prepared or dispatched, cancellation may not be accepted.

Customers should therefore carefully review:

1. Plant variety;
2. Plant size;
3. Quantity;
4. Price;
5. Delivery address;
6. Mobile number; and
7. Other order details

before placing an order.

5. Cancellation Due to Product Unavailability

Forest Bazar may cancel an order if:

1. The ordered product becomes unavailable;
2. A plant is found to be unsuitable for delivery;
3. The product does not meet our quality standards before dispatch;
4. A technical error causes incorrect product availability or pricing;
5. Delivery to the customer's location cannot reasonably be completed; or
6. Another operational circumstance prevents fulfillment.

If payment has already been received, an eligible refund will be processed according to our Refund Policy.

6. Cancellation Due to Incorrect Customer Information

Customers are responsible for providing accurate:

1. Name;
2. Mobile number;
3. Delivery address;
4. Area/locality;
5. Product information; and
6. Other required order information.

If an order cannot be delivered because of incorrect or incomplete information supplied by the customer, Forest Bazar may cancel or return the order.

Applicable delivery or return costs may be deducted from any eligible refund.

7. Customer Refusal to Receive Delivery

If a customer refuses to receive a correctly supplied order without an eligible reason, the order may be treated as a customer-initiated cancellation after dispatch.

In such cases, the customer may be responsible for applicable:

1. Delivery charges;
2. Return/courier charges; and
3. Other reasonable costs associated with the failed delivery.

8. Prepaid Orders

For prepaid orders, cancellation and refund will be handled according to the applicable payment method and our Refund Policy.

For payments made through bKash, eligible refunds will be processed through the applicable bKash refund mechanism.

Forest Bazar will not request customers to receive a business refund through an unrelated personal bKash account.

9. Cash on Delivery Orders

For Cash on Delivery orders, customers may request cancellation before dispatch.

After dispatch, cancellation may not be possible.

Repeated refusal of confirmed Cash on Delivery orders may result in restrictions on future Cash on Delivery ordering.

10. Cancellation of Multi-Vendor Orders

For orders containing products from multiple sellers, cancellation may depend on the processing and dispatch status of each product.

If one or more products have already been dispatched, cancellation of the entire order may not be possible.

Forest Bazar may process eligible cancellations separately for different products or sellers where appropriate.

11. How to Request Cancellation

Customers should contact Forest Bazar as soon as possible with:

1. Order number;
2. Customer name;
3. Registered mobile number;
4. Product name;
5. Reason for cancellation; and
6. Payment information, if applicable.

Cancellation requests can be submitted through our official contact channels.

12. Cancellation Confirmation

A cancellation request is not considered completed until Forest Bazar confirms the cancellation.

Customers should not assume that an order has been cancelled simply because a request has been submitted.

13. Changes to This Policy

Forest Bazar may update this Cancellation Policy when necessary.

The latest version published on ForestBazar.com will apply to future orders.

14. Contact Us

Forest Bazar

Website: ForestBazar.com

Email: [email protected]

WhatsApp: 01316226677

Phone: 01316225577

Telephone: 09644228801

Business Address:

Adipat, Melandah-2010,

Melandah Bazar, Jamalpur, Bangladesh

Facebook: facebook.com/forestbazar

© Forest Bazar – All Rights Reserved