Terms And Conditions

Terms & Conditions

Effective Date: 15 August 2026

Website: ForestBazar.com

Business Name: Forest Bazar

Welcome to ForestBazar.com. These Terms & Conditions govern your access to and use of the Forest Bazar website, marketplace, products, services, and related features.

By accessing, browsing, registering on, or purchasing from ForestBazar.com, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website or services.

1. About Forest Bazar

Forest Bazar is an online plant, nursery, gardening, and horticultural marketplace.

Our platform may offer:

  1. Indoor and outdoor plants
  2. Flowering plants
  3. Fruit plants and trees
  4. Orchids
  5. Adenium
  6. Roses
  7. Bougainvillea
  8. Cactus and succulents
  9. Exotic and rare plants
  10. Seeds and growing materials
  11. Plant pots
  12. Gardening accessories
  13. Nursery products
  14. Plant care products
  15. Other gardening and horticulture-related products

Forest Bazar may also operate as a multi-vendor marketplace, where products can be offered by independent sellers, nurseries, growers, or other approved vendors.

2. Acceptance of Terms

By using ForestBazar.com, you agree to:

  1. Follow these Terms & Conditions.
  2. Provide accurate information when placing an order or creating an account.
  3. Use the website only for lawful purposes.
  4. Respect the rights of Forest Bazar, sellers, and other customers.
  5. Follow applicable payment, delivery, return, and refund policies.

These terms apply to all visitors, customers, registered users, sellers, and other users of the platform, as applicable.

3. Eligibility

You must provide accurate and lawful information when using ForestBazar.com.

If you are below the legal age required to enter into a particular transaction under applicable law, you should use the service with the involvement or consent of a parent or legal guardian where required.

Forest Bazar reserves the right to refuse or cancel an order where there is a legitimate reason to do so.

4. User Account

Certain features may require you to create an account.

You are responsible for:

  1. Providing accurate registration information;
  2. Maintaining the confidentiality of your login credentials;
  3. Keeping your account information updated; and
  4. All activities carried out through your account.

You must notify Forest Bazar if you believe your account has been accessed without authorization.

Forest Bazar may suspend or terminate an account where there is reasonable evidence of fraud, abuse, misuse, or violation of these terms.

5. Product Information

We make reasonable efforts to provide accurate information about products.

However, because many of our products are living plants, natural variations may occur.

Plant characteristics may vary due to:

  1. Season;
  2. Age;
  3. Growing conditions;
  4. Natural genetic variation;
  5. Lighting;
  6. Transportation;
  7. Temperature;
  8. Humidity; and
  9. Nursery practices.

Therefore, photographs may not always represent the exact size, shape, color, or appearance of the plant delivered.

Unless specifically guaranteed on the product page, product photographs are intended to provide a general representation of the product.

6. Plant Size and Appearance

Plant sizes shown on product pages may be approximate.

A plant may grow or change between the time it is listed and the time it is delivered.

Minor differences in:

  1. Leaf size;
  2. Leaf count;
  3. Branching;
  4. Color;
  5. Growth stage;
  6. Root development; or
  7. Overall appearance

do not necessarily constitute a product defect.

7. Product Availability

All products are subject to availability.

Forest Bazar may:

  1. Update product availability;
  2. Remove products from the website;
  3. Limit quantities;
  4. Replace unavailable products with customer-approved alternatives; or
  5. Cancel an order if a product becomes unavailable.

If payment has already been received for an order that cannot be fulfilled, an eligible refund will be processed according to our Refund Policy.

8. Product Pricing

Forest Bazar makes reasonable efforts to maintain accurate pricing information.

However, prices may change without prior notice.

If a technical or human error results in an incorrect price being displayed, Forest Bazar may contact the customer before processing the order.

If the correct price is not accepted by the customer, the order may be cancelled and any eligible prepaid amount refunded.

9. Orders

Placing an order through ForestBazar.com constitutes a request to purchase the selected products.

An order may be subject to:

  1. Product availability;
  2. Payment verification;
  3. Customer information verification;
  4. Seller confirmation;
  5. Delivery availability; and
  6. Other applicable conditions.

Forest Bazar reserves the right to accept, modify, or cancel an order where reasonably necessary.

An order confirmation does not necessarily guarantee that the product will remain available until dispatch.

10. Order Cancellation

Customers may request cancellation according to our Cancellation Policy.

Cancellation availability depends on the order status.

Once an order has been prepared or dispatched, cancellation may no longer be possible.

Please review our separate Cancellation Policy for complete details.

11. Payment

Forest Bazar may provide different payment methods depending on availability.

These may include:

  1. bKash;
  2. Cash on Delivery;
  3. Other approved digital payment methods; and
  4. Other payment methods displayed during checkout.

Customers must provide accurate payment information.

For business transactions, customers should use only the official payment methods displayed or communicated by Forest Bazar.

Forest Bazar does not authorize customers to make business payments to unrelated personal payment accounts.

12. bKash Payments

Where bKash payment is available, customers should use the official bKash merchant/payment facility provided by Forest Bazar.

Forest Bazar will not promote or request payment to a personal bKash account for business purposes.

Where a refund is approved for a bKash transaction, the refund will be processed through the applicable bKash refund mechanism.

Forest Bazar will comply with applicable bKash merchant requirements and payment procedures.

13. Delivery

Forest Bazar may use third-party courier and logistics providers.

Estimated delivery times are not guaranteed and may vary according to:

  1. Customer location;
  2. Product type;
  3. Seller location;
  4. Courier availability;
  5. Weather;
  6. Public holidays;
  7. Road conditions;
  8. Transportation issues; and
  9. Other circumstances beyond our reasonable control.

Please refer to our Shipping Policy for complete delivery terms.

14. Customer Delivery Information

Customers are responsible for providing accurate:

  1. Name;
  2. Mobile number;
  3. Delivery address;
  4. District;
  5. Upazila/Thana;
  6. Area;
  7. Landmark; and
  8. Other necessary delivery information.

Forest Bazar is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

Additional delivery or return costs may apply where applicable.

15. Inspection Upon Delivery

Customers are encouraged to inspect their package upon delivery.

For plants and products that may be damaged during transportation, customers are strongly encouraged to record an unedited unboxing video.

This may be required when submitting a damage, return, replacement, or refund claim.

16. Return and Refund

Returns and refunds are subject to our separate:

  1. Return Policy
  2. Refund Policy

Live plants are generally not eligible for ordinary change-of-mind returns because they are living products.

A return, replacement, or refund may be considered for an incorrect, severely damaged, or otherwise eligible product after verification.

17. Plant Care Responsibility

Forest Bazar provides reasonable product information and care guidance where available.

After delivery, customers are responsible for providing appropriate care.

Plant health may be affected by:

  1. Watering;
  2. Sunlight;
  3. Temperature;
  4. Humidity;
  5. Soil or growing medium;
  6. Fertilizer;
  7. Repotting;
  8. Pest management;
  9. Disease;
  10. Acclimatization; and
  11. Other environmental conditions.

Forest Bazar does not guarantee the survival, flowering, fruiting, or future growth of a plant after delivery unless a specific written guarantee is expressly provided.

18. Multi-Vendor Marketplace

Forest Bazar may allow approved third-party sellers to list and sell products through the platform.

Where applicable:

  1. Sellers are responsible for the accuracy of their product information.
  2. Sellers are responsible for fulfilling their accepted orders according to platform requirements.
  3. Seller products may have different processing or delivery times.
  4. Forest Bazar may establish additional seller rules and requirements.

Customers should use Forest Bazar's official platform for order, return, refund, and support requests.

19. Prohibited Activities

Users must not use ForestBazar.com to:

  1. Conduct unlawful activities;
  2. Commit fraud;
  3. Provide false information;
  4. Manipulate orders or reviews;
  5. Attempt unauthorized access to the website;
  6. Upload malicious software;
  7. Interfere with website operations;
  8. Scrape or copy protected content without permission;
  9. Misuse payment systems;
  10. Impersonate another person or business;
  11. Abuse sellers, customers, employees, or support staff; or
  12. Violate applicable laws and regulations.

Forest Bazar may suspend or terminate access where appropriate.

20. Reviews and User Content

Customers may be allowed to submit reviews, ratings, photographs, comments, or other content.

Users must ensure that submitted content:

  1. Is truthful;
  2. Is relevant;
  3. Does not contain unlawful material;
  4. Does not violate another person's rights;
  5. Does not contain malicious code;
  6. Does not impersonate another person; and
  7. Does not contain abusive or defamatory material.

Forest Bazar may remove content that violates these requirements or applicable law.

21. Intellectual Property

Unless otherwise stated, Forest Bazar owns or has appropriate rights to use the content published on ForestBazar.com, including:

  1. Website design;
  2. Logo;
  3. Brand name;
  4. Text;
  5. Graphics;
  6. Photographs created or commissioned by Forest Bazar;
  7. Product descriptions created by Forest Bazar;
  8. Software;
  9. Website structure; and
  10. Other proprietary materials.

Users may not reproduce, copy, modify, distribute, sell, or commercially exploit Forest Bazar's protected content without prior permission, except where permitted by applicable law.

Third-party trademarks, logos, and product names remain the property of their respective owners.

22. Website Availability

Forest Bazar aims to keep ForestBazar.com available and functional.

However, temporary interruptions may occur due to:

  1. Maintenance;
  2. Server problems;
  3. Internet connectivity;
  4. Security incidents;
  5. Software updates;
  6. Technical failures;
  7. Third-party service interruptions; or
  8. Other circumstances beyond our reasonable control.

Forest Bazar does not guarantee uninterrupted or error-free website availability.

23. Third-Party Services

Forest Bazar may use third-party services for:

  1. Payment processing;
  2. Courier and delivery;
  3. Hosting;
  4. Analytics;
  5. Communication;
  6. Maps;
  7. Authentication; and
  8. Other operational purposes.

Third-party services may have their own terms and privacy policies.

Forest Bazar is not responsible for the independent policies or actions of third-party service providers except to the extent required by applicable law.

24. Limitation of Liability

Forest Bazar will take reasonable steps to provide reliable products and services.

However, to the extent permitted by applicable law, Forest Bazar will not be responsible for losses arising from circumstances beyond our reasonable control, including:

  1. Courier delays;
  2. Natural disasters;
  3. Severe weather;
  4. Internet or telecommunications failures;
  5. Third-party service interruptions;
  6. Incorrect customer information;
  7. Improper plant care after delivery;
  8. Unauthorized use of a customer's account; or
  9. Other events beyond Forest Bazar's reasonable control.

Nothing in these Terms & Conditions is intended to exclude any liability that cannot lawfully be excluded or limited.

25. Privacy

Forest Bazar may collect and process customer information necessary to operate the website and fulfill orders.

This may include:

  1. Name;
  2. Mobile number;
  3. Email address;
  4. Delivery address;
  5. Order information;
  6. Payment-related information; and
  7. Other information required for providing our services.

Please refer to our Privacy Policy for more information.

26. Promotions and Discounts

Forest Bazar may occasionally offer:

  1. Discounts;
  2. Promotional campaigns;
  3. Coupons;
  4. Special offers;
  5. Free delivery;
  6. Seller-specific promotions; or
  7. Other promotional benefits.

Each promotion may have separate terms and eligibility requirements.

Forest Bazar reserves the right to modify or terminate a promotion where reasonably necessary.

Where a promotion uses the name or logo of a third-party payment provider, applicable brand and promotional guidelines must also be followed.

27. Fraud Prevention

Forest Bazar reserves the right to investigate suspicious orders or transactions.

An order may be delayed, cancelled, or restricted where there is reasonable evidence of:

  1. Payment fraud;
  2. Multiple fraudulent orders;
  3. Misuse of promotional offers;
  4. False customer information;
  5. Repeated delivery refusal;
  6. Account abuse; or
  7. Other suspicious activity.

28. Changes to These Terms

Forest Bazar may update these Terms & Conditions from time to time.

Changes will be published on ForestBazar.com.

The updated terms will apply to orders and website use after the effective date stated in the updated version.

Customers are encouraged to review this page periodically.

29. Governing Law

These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws of Bangladesh.

Any dispute should first be brought to Forest Bazar for reasonable resolution.

Nothing in these Terms & Conditions limits any consumer rights or legal remedies that cannot lawfully be excluded.

30. Contact Us

If you have questions about these Terms & Conditions, orders, products, payments, returns, refunds, or other Forest Bazar services, please contact us.

Forest Bazar

Website: ForestBazar.com

Email: [email protected]

Gmail: [email protected]

WhatsApp: 01316226677

Phone: 01316225577

Telephone: 09644228801

Business Address:

Adipat, Melandah-2010,

Melandah Bazar, Jamalpur, Bangladesh

Facebook: facebook.com/forestbazar

© Forest Bazar – All Rights Reserved