Privacy Policy

Effective Date: 15 August 2026

Website: ForestBazar.com

Business: Forest Bazar

Forest Bazar respects your privacy and is committed to protecting the personal information of our customers, sellers, visitors, and website users.

This Privacy Policy explains how ForestBazar.com collects, uses, stores, shares, and protects information when you visit our website, create an account, place an order, contact us, or use our services.

By using ForestBazar.com, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Forest Bazar is a Bangladesh-based online plant, nursery, gardening, and horticulture marketplace.

Website: ForestBazar.com

Email: [email protected]

WhatsApp: 01316226677

Phone: 01316225577

Telephone: 09644228801

Business Address:

Adipat, Melandah-2010,

Melandah Bazar, Jamalpur, Bangladesh

2. Information We Collect

Depending on how you use our website, we may collect different types of information.

2.1 Personal Information

When you create an account, place an order, contact us, or use certain services, we may collect:

1. Full name
2. Mobile number
3. Email address
4. Delivery address
5. District
6. Upazila/Thana
7. Area/locality
8. Postal information where applicable
9. Account login information
10. Order information
11. Communication history
12. Other information voluntarily provided by you

2.2 Payment Information

When you make a payment, we may receive information necessary to identify and verify the transaction.

Depending on the payment method, this may include:

1. Transaction ID
2. Payment status
3. Payment amount
4. Payment method
5. Relevant payment reference information

Forest Bazar does not intend to store customers' full payment credentials, passwords, PINs, or other sensitive payment authentication information.

Payment processing may be handled through authorized third-party payment providers.

3. Information Collected Automatically

When you visit ForestBazar.com, certain technical information may be collected automatically, such as:

1. IP address
2. Browser type
3. Device type
4. Operating system
5. Pages visited
6. Date and time of visits
7. Referring website
8. General usage information
9. Website interaction information

This information may be used to improve website performance, security, usability, and services.

4. Cookies and Similar Technologies

ForestBazar.com may use cookies and similar technologies.

Cookies may help us:

1. Keep users signed in;
2. Remember shopping cart information;
3. Remember preferences;
4. Improve website performance;
5. Understand website usage;
6. Improve user experience; and
7. Detect suspicious or fraudulent activity.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. How We Use Your Information

Forest Bazar may use collected information to:

1. Create and manage customer accounts;
2. Process orders;
3. Confirm payments;
4. Arrange delivery;
5. Contact customers about orders;
6. Provide customer support;
7. Process returns and refunds;
8. Verify transactions;
9. Prevent fraud and abuse;
10. Improve products and services;
11. Improve website functionality;
12. Analyze website usage;
13. Communicate important service information;
14. Send promotional communications where permitted;
15. Manage seller and marketplace operations;
16. Resolve disputes; and
17. Comply with applicable laws and legal requirements.

6. Order and Delivery Information

When you place an order, we need certain information to fulfill that order.

For example, we may use your:

1. Name;
2. Mobile number;
3. Delivery address; and
4. Order details

to arrange delivery.

Where necessary, relevant information may be shared with a courier, delivery provider, seller, or other service provider involved in fulfilling your order.

Only information reasonably necessary for the relevant service should be shared.

7. Payment Information

Forest Bazar may use third-party payment providers to process customer payments.

When you select a payment method, certain transaction information may be processed by the relevant payment provider according to its own policies and terms.

Forest Bazar will not ask customers to provide:

1. bKash PIN;
2. OTP;
3. Payment password;
4. ATM PIN;
5. Internet banking password; or
6. Other confidential payment authentication credentials

through our website, phone, WhatsApp, email, or social media.

Never share your bKash PIN or OTP with anyone claiming to represent Forest Bazar.

8. bKash Payments

Where bKash is available as a payment method, transaction-related information may be processed through the applicable bKash payment/merchant system.

For an eligible refund, Forest Bazar will follow the applicable bKash refund process.

Forest Bazar will not request customers to provide their bKash PIN or OTP for processing an order or refund.

9. Information Shared With Third Parties

Forest Bazar may share limited information with trusted service providers where necessary to operate our business.

These may include:

1. Payment service providers;
2. Courier and delivery companies;
3. Hosting and server providers;
4. Website technology providers;
5. Communication service providers;
6. Analytics providers;
7. Customer support services;
8. Marketplace sellers where necessary to fulfill an order; and
9. Government or law-enforcement authorities where legally required.

We do not authorize third parties to use customer information for unrelated purposes beyond the services they are providing, subject to their own legal obligations and applicable agreements.

10. Multi-Vendor Marketplace

Forest Bazar may operate as a multi-vendor marketplace.

When you purchase a product from an independent seller through ForestBazar.com, certain information may need to be shared with that seller to fulfill the order.

This may include:

1. Customer name;
2. Delivery information;
3. Mobile number;
4. Product/order information; and
5. Other information reasonably necessary to fulfill the order.

Sellers are expected to use customer information only for legitimate marketplace-related purposes and in accordance with applicable requirements.

11. Marketing Communications

Forest Bazar may send customers information about:

1. New products;
2. Plant collections;
3. Special offers;
4. Discounts;
5. Gardening information;
6. Services;
7. Website updates; and
8. Promotional campaigns.

Where applicable, customers may unsubscribe from promotional communications.

Transactional and service-related communications, such as order confirmations, delivery updates, payment notifications, security alerts, and important account information, may still be sent when necessary.

12. Data Security

Forest Bazar takes reasonable technical and organizational measures to protect personal information against:

1. Unauthorized access;
2. Unauthorized disclosure;
3. Loss;
4. Misuse;
5. Alteration; and
6. Destruction.

However, no internet-based system can be guaranteed to be completely secure.

Customers should also take reasonable precautions, including:

1. Using a strong password;
2. Keeping login information confidential;
3. Logging out from shared devices; and
4. Never sharing OTPs, PINs, or passwords.

13. Account Security

If you create an account on ForestBazar.com, you are responsible for keeping your account credentials confidential.

If you suspect unauthorized access to your account, please contact Forest Bazar as soon as possible.

We may take reasonable steps to protect the account, including temporarily restricting access where necessary.

14. Data Retention

Forest Bazar may retain personal information for as long as reasonably necessary for:

1. Providing services;
2. Maintaining business and transaction records;
3. Customer support;
4. Fraud prevention;
5. Dispute resolution;
6. Accounting and financial requirements;
7. Legal compliance; and
8. Other legitimate business purposes.

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal and operational requirements.

15. Customer Rights and Requests

Subject to applicable law, customers may contact Forest Bazar regarding their personal information.

You may request, where applicable:

1. Access to certain personal information;
2. Correction of inaccurate information;
3. Updating account information;
4. Deletion of certain information;
5. Withdrawal of certain marketing communications; or
6. Information about how your data is used.

Some information may need to be retained where required for legal, accounting, security, fraud prevention, or legitimate business purposes.

16. Children's Privacy

ForestBazar.com is not intentionally designed to collect personal information from children without appropriate involvement of a parent or legal guardian where required.

If we become aware that personal information has been submitted by a child in circumstances where collection is not appropriate, we may take reasonable steps to delete the information.

17. Social Media

Forest Bazar may operate social media accounts and may interact with customers through platforms such as Facebook and other social networks.

Information shared publicly by users on those platforms may be visible to others and may also be subject to the respective platform's privacy policy.

Customers should avoid publicly sharing sensitive personal information.

18. External Links

ForestBazar.com may contain links to third-party websites or services.

Forest Bazar is not responsible for the privacy practices, content, or security of external websites.

Customers should review the privacy policy of any third-party website before providing personal information.

19. Fraud and Security Monitoring

Forest Bazar may use information to detect and investigate:

1. Fraudulent transactions;
2. Fake accounts;
3. Payment abuse;
4. Promotional abuse;
5. Unauthorized access;
6. Suspicious orders;
7. Delivery abuse; and
8. Other activities that may threaten customers or the platform.

Where legally required, relevant information may be provided to appropriate authorities.

20. Business Transfers

If Forest Bazar undergoes a merger, acquisition, restructuring, sale of assets, or similar business transaction, customer information may be transferred as part of the relevant business assets, subject to applicable law and reasonable privacy safeguards.

21. Changes to This Privacy Policy

Forest Bazar may update this Privacy Policy from time to time.

Changes will be published on ForestBazar.com with an updated effective date.

Customers are encouraged to review this page periodically.

Continued use of ForestBazar.com after an updated policy becomes effective may be subject to the updated policy, to the extent permitted by applicable law.

22. Contact Us About Privacy

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.

Forest Bazar

Website: ForestBazar.com

Email: [email protected]

Gmail: [email protected]

WhatsApp: 01316226677

Phone: 01316225577

Telephone: 09644228801

Business Address:

Adipat, Melandah-2010,

Melandah Bazar, Jamalpur, Bangladesh

Facebook: facebook.com/forestbazar

23. Important Security Notice

Forest Bazar will never ask customers to disclose their:

1. bKash PIN;
2. OTP;
3. Payment password;
4. Bank PIN;
5. Card PIN;
6. Account password; or
7. Other confidential authentication information

through an unofficial channel.

If anyone claims to represent Forest Bazar and asks for such information, do not provide it and contact us through our official contact information.

© Forest Bazar – All Rights Reserved