Return Policy

Effective Date: 15 August 2026

Website: ForestBazar.com

Business: Forest Bazar

Forest Bazar sells live plants, nursery products, gardening products, pots, accessories, and other related products. Because some of our products are living or perishable, special conditions apply to returns.

1. Return Eligibility

A customer may request a return when:

1. The wrong product was delivered;
2. The delivered product is significantly different from the product ordered;
3. The product arrived severely damaged;
4. The product has a verified defect that existed before delivery;
5. An item is missing or incorrectly supplied; or
6. Forest Bazar has specifically approved the return.

A return request does not automatically guarantee approval. The product and circumstances must be verified.

2. Live Plant Return Policy

Live plants require special handling and are generally not eligible for ordinary change-of-mind returns.

A healthy plant may not be returned simply because:

1. The customer does not like its appearance;
2. The plant is smaller than expected where the listed size was accurate;
3. Leaves have naturally changed;
4. Minor leaves were damaged during transportation;
5. The customer expected a different growth pattern;
6. The plant requires acclimatization after delivery.

However, a return or replacement may be considered for a plant with a significant verified issue.

3. Return Request Period

For live plants and other sensitive products, customers should contact Forest Bazar within 24 hours of delivery if there is a significant problem.

For eligible non-living products, customers should contact Forest Bazar within 3 days of delivery, unless a different return period is specified on the relevant product page.

Requests submitted after the applicable period may not be accepted.

4. Unboxing Evidence

For products delivered by courier, customers are strongly advised to record a continuous, unedited video while opening the package.

The video should clearly show:

1. The sealed package;
2. The shipping label;
3. The package being opened;
4. The complete product;
5. Any visible damage or discrepancy.

Clear photographs should also be provided where necessary.

Failure to provide sufficient evidence may affect our ability to verify a delivery-damage claim.

5. Wrong Product

If Forest Bazar sends the wrong product, please contact us immediately.

After verification, we may:

1. Arrange a replacement with the correct product; or
2. Approve an eligible refund.

The incorrect product may need to be returned according to our instructions.

6. Damaged Product

If a product arrives damaged, the customer should notify Forest Bazar as soon as possible.

We may request photographs, video evidence, packaging information, and delivery details before determining whether the damage qualifies for replacement or refund.

7. Product Condition for Return

Where a return is approved, the product should generally be:

1. Unused, where applicable;
2. In its original condition;
3. Accompanied by its original packaging where reasonably possible;
4. Complete with accessories or included items; and
5. Protected appropriately for return transportation.

For live plants, the specific return instructions provided by Forest Bazar must be followed.

8. Non-Returnable Products

The following products are generally non-returnable unless they were delivered incorrectly or have a verified issue attributable to Forest Bazar:

1. Healthy live plants;
2. Seeds;
3. Plant cuttings;
4. Opened soil or growing media;
5. Used gardening products;
6. Customized products;
7. Clearance/final-sale products;
8. Products damaged through customer handling;
9. Products affected by improper care after delivery.

9. Customer-Caused Damage

A return may be rejected if the product was damaged after delivery because of:

1. Improper watering;
2. Overwatering;
3. Underwatering;
4. Improper sunlight;
5. Extreme temperature exposure;
6. Improper repotting;
7. Physical damage;
8. Pest or disease introduced after delivery;
9. Incorrect storage;
10. Negligent handling; or
11. Failure to follow reasonable care instructions.

10. Return Shipping

If the return is required because Forest Bazar supplied the wrong product or an eligible product issue attributable to Forest Bazar is verified, Forest Bazar may arrange or bear the applicable return/replacement delivery cost.

If the return is requested for a customer-related reason, the customer may be responsible for applicable return shipping costs.

Return instructions must be obtained from Forest Bazar before sending any product back.

11. Replacement

Where appropriate, Forest Bazar may offer a replacement instead of a refund.

Replacement depends on product availability.

If the same product is unavailable, Forest Bazar may offer:

1. A suitable alternative product with customer agreement; or
2. An eligible refund.

12. Order Cancellation Before Dispatch

Customers may request cancellation before the order is dispatched.

Once an order has been handed over to a courier or otherwise dispatched, cancellation may no longer be possible.

If the customer refuses delivery after dispatch without an eligible reason, applicable delivery/return costs may apply.

13. Marketplace / Multi-Vendor Orders

For products supplied by independent sellers through the Forest Bazar marketplace, the return process will remain subject to Forest Bazar's platform rules and the applicable product/seller conditions.

Customers should submit return requests through the official Forest Bazar platform rather than contacting sellers for payment refunds through personal payment accounts.

14. How to Request a Return

To request a return, contact Forest Bazar with:

1. Order number;
2. Customer name;
3. Mobile number;
4. Product name;
5. Reason for return;
6. Photographs;
7. Unboxing video, where applicable; and
8. Any other information requested by our support team.

Do not send a product back without receiving return instructions from Forest Bazar.

15. Inspection

Returned products may be inspected before a replacement or refund is finalized.

For live plants, Forest Bazar may consider:

1. Plant health;
2. Root/stem condition;
3. Signs of customer handling;
4. Packaging condition;
5. Transportation damage;
6. Time elapsed since delivery; and
7. Evidence supplied with the return request.

16. Return Does Not Automatically Mean Refund

Approval of a return request does not automatically mean that a full refund will be issued.

Depending on the circumstances, Forest Bazar may provide:

1. Replacement;
2. Partial refund;
3. Full refund; or
4. Another appropriate resolution.

Refunds will be handled according to our Refund Policy.

17. Contact Us

For return requests, please contact:

Forest Bazar

Website: ForestBazar.com

Email: [email protected]

WhatsApp: 01316226677

Phone: 01316225577

Telephone: 09644228801

Business Address:

Adipat, Melandah-2010,

Melandah Bazar, Jamalpur, Bangladesh

Facebook: facebook.com/forestbazar

We aim to review eligible return requests fairly and provide a reasonable solution based on the product, evidence, delivery circumstances, and applicable policies.

© Forest Bazar – All Rights Reserved