Refund Policy

Effective Date: 15 August 2026

Website: ForestBazar.com

Business: Forest Bazar

At Forest Bazar, we aim to provide our customers with healthy plants, quality nursery products, gardening products, and a reliable online shopping experience.

This Refund Policy explains when and how a customer may receive a refund for an eligible order placed through ForestBazar.com.

1. When a Refund May Be Issued

A refund may be considered in the following situations:

1. The ordered product is unavailable and cannot be supplied.
2. Forest Bazar sends the wrong product.
3. The received product has a verified major defect or damage attributable to Forest Bazar or the delivery process.
4. An approved return has been completed and a refund has been agreed upon.
5. Forest Bazar cancels an order before delivery.
6. A payment has been successfully received but the corresponding order cannot be fulfilled.
7. Another refund situation is specifically approved by Forest Bazar.

All refund requests are subject to verification.

2. Refund for Live Plants

Plants are living products. Minor changes caused by transportation, weather, temperature, humidity, sunlight, or acclimatization are considered normal and do not automatically qualify for a refund.

A refund for a plant may be considered if the plant arrives:

1. Severely damaged;
2. Completely unsuitable for delivery due to a verified issue;
3. Different from the product ordered; or
4. With another significant issue that existed before or during delivery.

The customer may be required to provide an unedited unboxing video and clear photographs for verification.

3. Payment Method and Refund Method

Refunds will generally be processed using the applicable payment/refund mechanism associated with the original transaction.

For bKash payments, eligible refunds will be processed through the applicable bKash refund mechanism and not through an unrelated personal bKash account.

Customers should never send their payment to a personal bKash number for the purpose of receiving a business refund.

4. Refund Processing Time

Once a refund has been approved, Forest Bazar will initiate the refund within a reasonable processing period.

The actual time required for the amount to reach the customer's account may depend on the payment provider and its processing system.

Customers will be informed if additional information is required to process the refund.

5. Full Refund

A full refund may be provided when:

1. Forest Bazar cannot supply a paid product;
2. Forest Bazar cancels the order;
3. The wrong product was supplied and a return/refund is approved;
4. A major verified product issue is attributable to Forest Bazar; or
5. Another situation is approved by Forest Bazar for a full refund.

6. Partial Refund

A partial refund may be considered where:

1. Only part of a multi-product order is affected;
2. A product has a verified issue but can reasonably be retained by the customer;
3. The customer and Forest Bazar agree to a partial refund as an alternative to replacement.

The final refund amount will depend on the circumstances of the case.

7. Delivery Charges

Whether delivery charges are refundable will depend on the reason for the refund.

If the refund is caused by an error attributable to Forest Bazar, applicable delivery charges may also be refunded.

If the refund or cancellation is caused by the customer, such as an incorrect address, refusal to receive the order, or change of mind after dispatch, applicable delivery or return costs may be deducted where applicable.

8. Discount, Coupon and Promotional Amounts

Where an order was purchased using a discount or promotional offer, the refund will normally be based on the actual amount paid by the customer.

Promotional discounts, free items, cashback, or other promotional benefits may not be refundable or transferable.

Any special refund conditions applicable to a specific promotion will be stated in the relevant promotional terms.

9. Refund Verification

Forest Bazar may request the following information before approving a refund:

1. Order number;
2. Customer name and mobile number;
3. Payment transaction information;
4. Photographs;
5. Unboxing video;
6. Product condition;
7. Delivery information; and
8. Any other information reasonably required to verify the claim.

Fraudulent, manipulated, misleading, or false refund claims may be rejected.

10. Refund for Unavailable Products

If a customer has paid for a product that subsequently becomes unavailable and Forest Bazar cannot provide a suitable replacement, the customer may be offered:

1. A replacement product, subject to agreement; or
2. An applicable refund.

11. Refund After Approved Return

Where a return is approved and the product has been successfully returned according to Forest Bazar's Return Policy, the refund will be processed after the returned product has been inspected where necessary.

For live plants and other sensitive products, the condition of the returned product may be considered before approving the refund.

12. Non-Refundable Situations

A refund may not be provided for:

1. Normal plant stress after delivery;
2. Minor leaf damage or yellowing caused by transportation or acclimatization;
3. Plant deterioration caused by improper care after delivery;
4. Damage caused by excessive watering, insufficient watering, unsuitable sunlight, temperature, humidity, soil, or repotting;
5. Customer's change of mind after dispatch where the product is otherwise correct and eligible for delivery;
6. Incorrect delivery information supplied by the customer;
7. Refusal to receive an order without an eligible reason;
8. Products specifically marked as final sale/non-refundable;
9. Damage caused after successful delivery due to customer handling.

13. Refund Decision

Forest Bazar will review each refund request based on:

1. Product type;
2. Product condition;
3. Order information;
4. Delivery status;
5. Evidence supplied by the customer;
6. Applicable return conditions; and
7. Payment/refund procedures.

Forest Bazar reserves the right to approve, partially approve, or reject a refund request where permitted under this policy.

14. Contact for Refund Requests

For refund-related support, please contact us:

Forest Bazar

Website: ForestBazar.com

Email: [email protected]

WhatsApp: 01316226677

Phone: 01316225577

Telephone: 09644228801

Business Address:

Adipat, Melandah-2010,

Melandah Bazar, Jamalpur, Bangladesh

Facebook: facebook.com/forestbazar

Important

This Refund Policy should be read together with our Return Policy, Terms & Conditions, and Delivery Policy.

Forest Bazar may update this policy from time to time. The latest version published on ForestBazar.com will apply to future orders.

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